Terms of service

Overview

Welcome to Woofpetstore! In these Terms of Service, “we”, “us” and “our” refer to Woofpetstore. Woofpetstore operates this online store and official website, including all related information, content, features, tools, products and services, to provide customers with professional and high-quality online shopping experiences (collectively referred to as the “Services”). This store is technically powered by Shopify to deliver the Services to you.
These Terms of Service, together with all policies referenced herein (collectively the “Terms”), set forth your legal rights and obligations when accessing and using our Services.
Please read these Terms carefully as they contain important legal provisions, including warranty disclaimers and liability limitations that affect your legal rights. Your access to, browsing of, and use of our Services constitutes your voluntary acceptance and agreement to be bound by these Terms and our Privacy Policy . If you do not agree with any part of these Terms or the Privacy Policy, you must not access, register for, or use our Services.

Section 1 – Access and Account

By agreeing to these Terms, you represent and warrant that you have reached the age of majority in your state or province of residence. If you permit any of your minor dependents to use the Services on devices owned, purchased, or managed by you, you shall bear full supervision and corresponding legal responsibility for such use.
When browsing our store, registering an account, purchasing products, or using any of our Services, you may be required to provide personal information including but not limited to your email address, billing information, payment details, and shipping address. You represent and warrant that all information you submit is true, valid, complete, and up-to-date, and that you possess all legal rights to provide such information.
You are solely responsible for safeguarding your account credentials, maintaining account security, and all activities conducted under your account. You may not transfer, sell, assign, or license your account to any third party without our prior written consent, and any unauthorized account transfer shall be null and void.

Section 2 – Product Descriptions and Specifications

We strive to accurately display the appearance, parameters, functions and relevant information of all products on our platform. However, product colors, appearances and details may differ slightly from on-screen displays due to objective factors including device model, screen resolution, system settings and color calibration. Such minor discrepancies do not constitute product quality issues.
We do not warrant that the appearance, texture or performance of products will fully meet your subjective expectations or be identical to the graphic and video displays on our platform.
We reserve the right to modify product descriptions, parameters and specifications at any time without prior notice. We may discontinue any product at our sole discretion at any time, and limit product purchase quantities for specific users, regions or jurisdictions on a case-by-case basis.

Section 3 – Orders and Transactions

Your submission of an order constitutes an offer to purchase products from us. We reserve the absolute right to accept or decline any order for any reason. An order is only confirmed and a transaction established after we complete payment verification and formal acceptance. Please verify all order information carefully before submission. No order cancellation request will be accepted once an order is confirmed by us. We will attempt to notify you of order rejection, modification or cancellation via the email, billing address or phone number you provided during order placement.
All product returns, exchanges and refunds shall be governed exclusively by our Refund Policy .
You warrant that all products purchased from our store are solely for your personal or household use and shall not be resold, exported in bulk, or used for any commercial profit purposes.

Section 4 – Pricing and Billing

All product prices, discounts and promotional activities are subject to change at any time without prior notice. The final settlement price of your order shall be the valid price displayed on the platform and stated in your order confirmation email at the time of order submission. Unless otherwise explicitly specified, all listed prices do not include taxes, shipping fees, handling charges, customs duties or import fees.
Product prices on our online store may differ from those offered in our physical stores or third-party retail channels, and we do not guarantee price consistency. We may launch promotional activities from time to time, which are governed by independent promotion terms. In the event of any conflict between promotion terms and these Terms, the promotion terms shall prevail.
You agree to provide true, complete and accurate purchase, payment and account information, and promptly update your email address, credit card number, expiration date and other key information to ensure successful transaction settlement and timely notification delivery.
You represent and warrant that: (1) your submitted payment information is true and valid; (2) you are legally authorized to use the payment method for transactions; (3) all order charges will be duly honored by your payment service provider; (4) you shall bear all order fees, including product prices, shipping fees, handling charges and all applicable taxes.

Section 5 – Shipping and Delivery

All delivery times displayed on the platform are estimated values only and do not constitute time guarantees. We shall not be liable for any shipping delays. Delivery abnormalities or delays caused by factors beyond our control, including carrier operations, customs clearance and force majeure events, shall be borne solely by you.
Once products are delivered to the shipping carrier, the ownership, risk of loss and damage of the products shall transfer to you, and you shall directly resolve all subsequent logistics-related issues with the carrier.

Section 6 – Intellectual Property Rights

All content contained in the Services, including but not limited to trademarks, brand logos, texts, graphics, images, design layouts, product reviews, audio and video materials and page designs, are legally owned by Woofpetstore, its affiliates or licensed partners, and protected by United States and international patent, copyright, trademark and other intellectual property laws.
These Terms grant you only a limited, personal, non-commercial right to use the Services. Without our prior written formal consent, you may not copy, reproduce, distribute, modify, create derivative works, publicly display, publicly transmit, download, store or forward any platform content. Except as explicitly stipulated herein, these Terms do not grant you any license or rights to any patents, trademarks, copyrights or other intellectual property of Woofpetstore. Unauthorized use of platform intellectual property may violate federal and state intellectual property laws, and we will pursue full legal liabilities for such violations.
The names, logos, product identifiers, service marks, designs and slogans of Woofpetstore are our registered trademarks and intellectual property. No third party may use such trademarks without our written approval. The Shopify name, logo and related identifiers are trademarks of Shopify Inc. All other third-party marks displayed on the platform are the exclusive property of their respective owners.

Section 7 – Third-Party Tools

Our Services may integrate independent third-party tools and functions. Such tools are operated solely by third parties, and we do not participate in their operation, monitoring or maintenance, nor do we have any control over them.
You acknowledge and agree that we provide access to third-party tools on an “as is” and “as available” basis, without any express or implied warranties, guarantees or endorsements regarding their safety, legality or validity. We shall not be liable for any risks or losses arising from your use of third-party tools.
You shall independently review and accept the terms of service and privacy policies of third-party tools before use, and bear all usage risks solely. All new functions and tools launched by us in the future shall be deemed part of the Services and subject to these Terms.

Section 8 – Third-Party Links

Our Services may contain hyperlinks and embedded content from independent third-party websites. We do not review or verify the authenticity, accuracy or legality of third-party platform content. Your access to third-party websites is at your own risk.
We shall not be liable for any losses, disputes or damages arising from your access to third-party websites or your purchase and use of third-party products and services. You shall review the relevant policies and rules of third-party platforms before conducting any transactions. All inquiries, complaints and disputes regarding third-party products and services shall be resolved directly with the third party.

Section 9 – Relationship with Shopify

This store is supported by Shopify’s technical architecture and platform services to ensure the normal operation of our online business. However, all transactions and purchases occurring on our store are conducted exclusively between you and Woofpetstore.
You acknowledge and agree that Shopify only provides technical support and does not participate in store transactions. Shopify shall not be liable for any disputes, losses, personal or property damages arising from transactions between you and Woofpetstore. You hereby fully release Shopify and its affiliates from all claims, liabilities and losses related to your transactions with us.

Section 10 – Privacy Policy

All personal information collected, stored and processed by us through the Services is subject to our Privacy Policy. Certain data processing activities are also subject to Shopify’s Privacy Policy. Your use of the Services confirms that you have read and agreed to the contents of both privacy policies.
As the Services are hosted and maintained by Shopify, Shopify will collect and process your platform access and usage data to optimize technical services and ensure platform stability. Your submitted personal information may be transmitted to overseas servers and processed by us, Shopify and our authorized service providers. Please refer to our Privacy Policy  for detailed data processing rules.

Section 11 – User Feedback

By submitting any ideas, suggestions, reviews, feedback, proposals, plans, images or other content (collectively “Feedback”) to us through the platform, you grant us a perpetual, worldwide, sublicensable, royalty-free commercial license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any legitimate purposes, including platform operation, service optimization, function upgrading and brand promotion.
You represent and warrant that: (1) you own all legal rights to your submitted Feedback; (2) you have fully disclosed any incentives or compensation received in connection with the Feedback submission; (3) your Feedback complies with these Terms and applicable laws. We are under no obligation to keep your Feedback confidential, provide remuneration for Feedback, or respond to your submissions.
We reserve the right to review, edit or remove any Feedback that we deem unlawful, offensive, threatening, defamatory, obscene, infringing or otherwise objectionable, but we assume no mandatory monitoring obligation.
You agree that your Feedback shall not infringe any third-party intellectual property rights, privacy rights, reputation rights or other legitimate rights and interests, and shall not contain illegal, abusive, malicious content or computer viruses and malware. You shall not use false email addresses, impersonate others, or mislead us or third parties regarding the source of Feedback. You are solely responsible for the authenticity and legality of your Feedback, and we assume no liability for any user-submitted content.

Section 12 – Errors, Inaccuracies and Omissions

Platform content may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping fees, delivery schedules and inventory statuses. We reserve the right to correct any errors, update information or cancel orders at any time without prior notice, even after you have submitted your order, and shall not be liable for any resulting losses.

Section 13 – Prohibited Uses

You may only use the Services for lawful purposes. You shall not directly or indirectly engage in the following prohibited behaviors:
1. Using the Services for any illegal, malicious or unlawful activities that violate international, federal, state or local laws and regulations;
2. Infringing upon the intellectual property rights and legitimate interests of us or any third party;
3. Harassing, abusing, insulting, defaming, intimidating or harming our staff or other platform users;
4. Publishing or transmitting false or misleading information;
5. Uploading, downloading or disseminating content that violates these Terms;
6. Sending spam emails, chain letters, bulk promotional messages or other harassing content;
7. Impersonating any individual or entity to use the Services;
8. Conducting any other behaviors that hinder the normal operation of the platform, damage the legitimate rights and interests of us, Shopify or users, or incur legal risks.
You further agree not to: upload or transmit viruses or malicious code that disrupts platform functions; copy, resell or exploit platform resources; illegally collect or steal others’ personal information; engage in phishing, spoofing or fraudulent activities; use robots, crawlers, AI tools, automated scripts or manual scraping tools to access or capture platform data; bypass or circumvent platform security and access restriction mechanisms.
We reserve the right to suspend, disable or terminate your account and access to the Services without prior notice if we determine you have violated any provisions of these Terms.

Section 14 – Agent Access Rules

An “Agent” refers to any software, program, AI tool or automated service that can perform autonomous or semi-autonomous operations to access or interact with the Services without continuous manual supervision.
No Agent may access or interact with the Services unless it fully identifies itself and complies with all rules stipulated in this Section at all times. We may prohibit specific Agents from accessing the Services at our sole discretion.
We may restrict and regulate the access scope and interaction methods of all Agents through technical means.
All Agents must comply with the following requirements: (1) clearly identify itself by including “Agent” in the user-agent string of all HTTP/HTTPS requests; (2) refrain from simulating human behavior, bypassing CAPTCHA verification or concealing automated access attributes; (3) truthfully respond to all human-computer verification prompts; (4) not circumvent any access restrictions, risk control and protection mechanisms set by us.

Section 15 – Termination

We may terminate this Agreement or suspend your access to the Services at any time without prior notice at our sole discretion. You shall remain fully liable for all outstanding fees and liabilities incurred prior to termination.
Upon termination of this Agreement, the provisions concerning Intellectual Property Rights, User Feedback, Warranty Disclaimer, Liability Limitation, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law and Privacy Policy, as well as other clauses that by their nature survive termination, shall remain in full force and effect.

Section 16 – Warranty Disclaimer

All content and Services on the platform are provided for general informational purposes only. We do not warrant the absolute accuracy, completeness or validity of any platform information. Any reliance you place on such information is strictly at your own risk, and we shall not be liable for any losses arising from such reliance.
Except as expressly stated in writing by us, all Services and products are provided on an “as is” and “as available” basis, without any representations, warranties or conditions of any kind, whether express or implied, including but not limited to implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure or error-free. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

Section 17 – Limitation of Liability

To the fullest extent permitted by applicable law, Woofpetstore, its partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors, as well as Shopify and its affiliates, shall not be liable for any personal injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages whatsoever, including without limitation lost profits, lost revenue, lost savings, data loss, replacement costs or similar damages, whether arising from contract, tort (including negligence), strict liability or other legal theories, resulting from your use of the Services or purchased products, even if we have been advised of the possibility of such damages.

Section 18 – Indemnification

You agree to indemnify, defend and hold harmless Woofpetstore, Shopify, their affiliates, partners, officers, directors, employees, agents, contractors and service providers from and against all losses, damages, liabilities, claims and reasonable attorney fees arising from: (1) your breach of these Terms or referenced policies; (2) your violation of any laws or third-party legitimate rights; (3) your access to and use of the Services.
We will notify you promptly of any indemnifiable claim. Failure to provide timely notice shall not relieve you of your indemnification obligations unless you suffer material prejudice. We may control the defense and settlement of any claim at your cost (any settlement involving non-monetary obligations shall require your prior consent, which shall not be unreasonably withheld). You shall fully cooperate with the claim defense and provide relevant documents and materials.

Section 19 – Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, such provision shall be enforced to the maximum extent permitted by law, and the unenforceable part shall be severed from these Terms. Such determination shall not affect the validity and enforceability of all remaining provisions.

Section 20 – Waiver and Entire Agreement

No failure or delay by us to exercise or enforce any right or provision of these Terms shall constitute a waiver of such right or provision.
These Terms, together with our published Privacy Policy and operational rules, constitute the entire agreement between you and us concerning your use of the Services, superseding all prior oral or written agreements, communications and understandings.
No ambiguity in the interpretation of these Terms shall be construed against the drafting party.

Section 21 – Assignment

You may not delegate, transfer or assign this Agreement or any of your rights and obligations under these Terms without our prior written consent, and any attempted assignment shall be void. We may transfer, assign or delegate our rights and obligations under this Agreement without your consent or prior notice.

Section 22 – Governing Law and Jurisdiction

These Terms and all service agreements between us shall be governed by and construed in accordance with the federal and state laws where Woofpetstore’s headquarters is located. You and Woofpetstore consent to the exclusive personal jurisdiction and venue of the courts in such jurisdiction.

Section 23 – Headings

All section headings in this Agreement are for convenience only and shall not limit or affect the interpretation and enforcement of these Terms in any way.

Section 24 – Amendments to Terms

You may review the latest version of these Terms at any time on this page. We reserve the right to update, revise or replace any part of these Terms at our sole discretion by posting updates on our website. It is your sole responsibility to check our platform regularly for changes.
We will notify you of material amendments in compliance with applicable laws, and the updated Terms shall take effect on the specified effective date. Your continued access to and use of the Services after the publication of amendments constitutes your full acceptance of the revised Terms.